Biosphere Rocks · Legal
Refund and cancellation policy
How cancellation, withdrawal and refund requests are handled for Biosphere Rocks services.
1. Scope
This policy distinguishes platform subscriptions, configured or professional services, usage/credits and contributions to third-party initiatives. The applicable quote, order, checkout or campaign terms may add service-specific conditions and mandatory consumer law always prevails.
2. Subscriptions
Platform plans currently follow managed contracting. A subscription can be cancelled using the method stated in the accepted offer or by contacting bios@biosphere.rocks; there is no universal public self-service cancellation portal. Unless the offer states otherwise, cancellation stops future renewal and does not retroactively refund a period already started or services already supplied, except where mandatory law requires it.
3. Configured services, usage and credits
Setup, implementation, professional work, external-provider costs and consumed usage are generally not refundable once performed or incurred. Unused prepaid credits or promotions follow the conditions shown at purchase or in the accepted proposal; this policy does not invent transferability, expiry or refund rights not agreed there.
4. Consumer withdrawal
Where a consumer has a statutory withdrawal right, the applicable information and form must be supplied during contracting. If the consumer expressly requests immediate digital or service performance, withdrawal rights may be affected only under the conditions permitted by law and with the required acknowledgement.
5. Initiatives and crowdfunding
Public Initiative and crowdfunding contributions are disabled. No public project charge, escrow, guaranteed impact or conditional release of funds is offered. Legitimate subscription or credit payments remain separate and are governed by the accepted offer, mandatory law and applicable payment-provider rules. Any future contribution service would require dedicated terms and express activation before use.
6. Request and dispute
Send cancellation or refund requests to bios@biosphere.rocks with the account, order or transaction reference and reason. Requests are assessed under the applicable contract, provider rules and mandatory law. This email route does not itself guarantee eligibility or immediate processing.
Contact: bios@biosphere.rocks